CS MOBILE SHARPENERS

Terms & Conditions – CS Mobile Sharpening Service

Effective Date: 12/10/2019

By booking or using our mobile sharpening services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

1. Services Provided

CS Mobile Sharpeners provides mobile sharpening services for:

• Kitchen knives
  
  

• Scissors
  
  

• Garden tools
  
  

• Other approved blades as confirmed at booking
  
  

We reserve the right to refuse any item we consider unsafe, unsuitable, or beyond safe sharpening.

2. Bookings & Appointments

Appointments can be made via phone, email, or online booking.

While we aim to attend within your allocated time window, delays may occur due to traffic, weather, or unforeseen circumstances.
Please allow a one-hour window before and after your scheduled time.

If delays occur, we will notify you as soon as possible.

3. Payment Terms

Payment is due upon completion of the service, unless agreed otherwise in writing.

Accepted payment methods:

• Cash
  
  

• EFTPOS / Card (where available)
  
  

• Bank transfer
  
  

Prices are subject to change and will always be confirmed before starting work.

4. Cancellations & Rescheduling (Standard Bookings)

Cancellations or rescheduling must be made at least 48 hours in advance.

Late cancellations or no-shows may incur a call-out fee.

5. Minimum Service Charge

Our mobile sharpening service has a $70 minimum call-out fee per visit.

This covers travel, setup, and on-site service time.
If the total sharpening value is below $70, the minimum charge still applies.

For group bookings at the same address, this fee may be shared between customers.

6. Customer Responsibilities

Customers must ensure:

• All tools are clean and safe to handle
  
  

• Excessive rust or damaged items are disclosed before booking
  
  

• Pets are secured
  
  

• A safe and accessible working area is provided

7. Liability

While every care is taken, sharpening carries inherent risks including:

• Minor steel removal
  
  

• Cosmetic marks or scratches
  
  

• Edge fragility due to old steel, rust, or poor metallurgy
  
  

CS Mobile Sharpeners is not responsible for damage caused by:

• Pre-existing defects
  
  

• Rust, cracks, chips, or poor blade quality
  
  

• Misuse after sharpening
  
  

• Incorrect storage or handling after service

8. Satisfaction Policy

If you are not satisfied, notify us within 7 days of your appointment.

We will inspect the issue and may offer:

• Re-sharpening, or

• Partial or full refund At our discretion.

9. Privacy Policy

We respect your privacy.

Your information is used only to provide our services and will never be sold or shared, except where legally required.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.
Continued use of our service implies acceptance of updates.